Return Policy

What happens if I receive a damaged product?

If you see any damages in the package, please do not accept the delivery and indicate to the carrier the reason for rejection.

If the product is not in good conditions or it has expired, please contact us via e-mail pedidos@toque.world within less than 14 calendar days from receiving the order, indicating what the incidence, the batch number indicated in the product and also if you want a picture of it. We will contact you to process the return and offer you the most agile solution.

In both cases Verdú Cantó Saffron Spain, SL will assume the cost of return shipping.

What if I get something that I have not ordered?

To err is human, to rectify divine. So if you get something you did not order, just contact our Customer support department via (+34) 965 60 00 78 from Monday to Friday from 8am to 3pm or email pedidos@toque.world within a maximum period of 14 calendar days from receiving the order, clearly indicating the order number and the incidence. 

What if I want to return my product?

If there is one important thing for us it is the satisfaction of our customers. So, if for whatever reason you are not satisfied with what you order, you only have to contact our department of Customer support through the 965 60 00 78 from Monday to Friday from 8am to 13pm or email pedidos@toque-especial.com, within a period of 7 working days from receipt of order, clearly indicating the order number and you want formalize the return of the order. In this case please we ask you to not open the product, in this manner will make the refund are charged in the same way in which payment has been made.

Refunds

When returning an item we will refund the item price and all taxes. Shipping costs are not refunded, unless the return is a damaged or defective item. This exception also will be extended to items received that the client does not want.

Refunds will be processed approximately in 7-10 working days from the date of receipt of your items in our warehouse. The refund will be made on the credit card used to purchase the item. You will receive an email confirming the process of your refund and the amount paid to your credit card as long as you have provided us your email address. You can track the status of your refund through the monitoring or tracking number provided by the carrier selected for return.